Return & Refund Policy

At Onax Market, your satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to help.

📦 Return Eligibility

You may request a return within 7 days of receiving your order if:

  • You received the wrong item

  • The product was damaged or defective upon delivery

  • The product does not match the description

🔁 Conditions for Return

To be eligible for a return:

  • The item must be unused, undamaged, and in its original packaging

  • You must provide proof of purchase (order number, invoice, or confirmation email)

  • Items like personal care products, underwear, or customized items are non-returnable unless defective

💰 Refund Process

Once your return is approved:

  • Your refund will be processed within 5–7 business days

  • The refund will be issued to your original payment method or as store credit, based on your preference

  • For Cash on Delivery (COD) orders, refund will be made via bank transfer or Easypaisa/JazzCash

🚚 Return Shipping

  • If the return is due to our error (wrong or damaged product), we’ll cover the return shipping cost

  • If you are returning for personal reasons (e.g., changed your mind), the customer bears the shipping cost

❌ Non-Returnable Items

  • Items marked “Final Sale” or “Non-returnable”

  • Products that are used, washed, or altered

  • Products returned after the 7-day period

📩 How to Request a Return

To initiate a return, please contact our support team with your:

  1. Order number

  2. Reason for return

  3. Photos (if applicable)

📧 Email: onaxmarket@gmail.com
📞 Phone: 0327-8160227

✅ Important Notes

  • Please do not send your purchase back without approval

  • Refunds will not be issued for returned items that do not meet the return criteria